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John F. Kennedylaan 8
7314 PS Apeldoorn
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About this office
Nationale Helpdesk Douane (NL000100) operates as a customs office in Apeldoorn, Netherlands. This facility in the major European trading nation home to the Port of Rotterdam provides customs clearance services.
Frequently asked questions
The reference code is NL000100. The customs office is located in Apeldoorn and falls under Dutch Customs (Douane/Belastingdienst).
Douane is the Dutch customs authority, part of the Belastingdienst (Tax and Customs Administration). It employs over 5,000 officers and is responsible for controlling EU customs borders, collecting duties, combating smuggling and protecting health, safety and the environment.
The Netherlands uses DMS (Declaration Management System) for electronic customs declarations. From 2025, migration to new UCC-compliant systems is underway, including AES for exports and NCTS Phase 5 for transit.
Yes. Dutch Customs grants AEO (Authorised Economic Operator) status in two variants: AEOC (customs simplifications) and AEOS (security and safety). AEO status is recognised across the EU and expedites customs clearance.